Email: Getting Noticed

The Times, They Are A'Changing

As tech advances, marketing shifts are needed. Email remains one of the strongest ways to connect with your audience, but recent advances in AI and email servers are challenging how to get noticed. 

MailChimp reports according to a study on its behalf: 

• 95% of marketers agree email marketing has excellent ROI (return on investment)
• 4 in 5 customers prefer email over other forms of communication

Forbes shared December 31, 2025 that "email dominates as the most effective channel (72% of brands)".

What's Changed?
AI is increasingly impacting our inboxes. Pretty much all email servers have some sort of spam filter to "helpfully" set aside items you may consider junk or ads not worthy of your time. When those spam filters work, they're extremely useful and I'm glad not to see those messages. However, we've all had plenty of instances of "losing" emails our server identifies as spam that we actually want to see. It feels like it's more work clearing through multiple folders email is sifted into to either truly delete, actually read, or try to train the AI system what we want in our inbox - repeatedly - as identifying what we want to see never seems to stick.

Google shared in this January 8, 2026 blog post the impact their AI, Gemini, will have in inboxes.  The post reviews a variety of features—some may thrill you, others not so much. The generative AI options of helping you compose and edit may help some folks; summaries and search functions may be useful. As a marketer and the point of this article, there are concerns about Gmail "helpfully" re-ordering our inboxes to prioritize what it thinks has deadlines and dates (not always accurate) as well as prioritizing email from those it sees you interacting with more often. Interaction with emails is being picked up as someone you trust and relate to, someone you want to hear from. This reordering also messes with date/time order of messages you see. This omeda article from January 12, 2026 indicates Apple is going to the same email format beginning Fall 2026. 

How Do We Address These Changes?
This post was inspired by listening to a series of podcasts from Yale Keon—episodes 146, 147, and 148—which can be found here. Episode 148 is especially enlightening as she addresses email filtering and opening with the impact of AI. I definitely recommend a listen—15 minutes well spent. 

I've rounded up a number of articles with helpful suggestions as we consider getting eyes and opens on our emails. These are great if you have time for a longer read.

• cmercury offers a number of actionable bullets in their post.
• Forbes offers a number of suggestions.
• knak has an extensive review of the matter. 

Get to the Point
Let's get to some actionable highlights of ways to maximize your email reach as it will remain the best way to connect with your customers. 

• Engagement is key: Elicit open, click, and reply. Consider buttons for easy reply to your email, polls—some reason to interact with a response to indicate you want these emails. 
• Focus on priority over creativity: Create a clear call to action, deadline date reference, and no vague language. These will trigger the AI layer to alert to your important message.
• More text/less images: Rethink placing your logo at the top—try to look more like a personal friend than a brand. While gifs are fun, adding a bunch starts looking a bit spammy with less real content. 
• Personalize your domain: Invest in a service to send as [email protected]. (rough example) Google Workspace offers a reasonable monthly payment service and adds features to your gmail experience. There are other vendors who provide a domain name service you can connect to your website and email tool. It took me years to bite the bullet on this expense but now find it well worth the (currently) $8/month investment that also enables a Gemini Pro tier, more Google Drive storage, and much more. 
• Clean your email list regularly of those not engaging in 90-180 days: The more emails unopened or without engagement, the more email servers will begin to treat you like spam. I personally differ on this one. While it may help your numbers and potential (potential!) delivery rate, there's also something to be said for showing up in someone's inbox to be there when the time is right to connect further. 

How Has Your Email Engagement Been?
Are you monitoring your "open" and "click" rates from your email distribution? These aren't gospel but they do offer a bit of insight into engagement with your messages.

Any tips or tricks to share that you've used that resonate with your email list? Love to hear what's working to share with others! Let's Chat or find me on LinkedIn or Substack!

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